Common questions from our whānau and supporters.

Q: Who can access the Pātaka Kai?

A: Our services are open to all whānau across Wainuiomata, Petone, Eastbourne, Western Hills Naenae, and Taita. We believe in providing support with dignity and manaakitanga to anyone in need.

Q: Do I need an appointment to visit? 

A: No appointment is necessary! Simply visit us at 33 Wise Street during our operating hours. 

Q: What information do I need?

A: Proof of address with your name on it. Your contact number, DOB and how many living at your address. We will only give a parcel to the person of that address (no-one can pick up on your behalf)

Q: How often can I access this service?

A: If you are in need, once a week, with a minimum of 6 days between orders. If we find you are regularly accessing our service then we will make contact with you to discuss how else we can support you. Kokiri Marae Health & Social Services offer alot of support to whanau. Please note: Abuse, threatening, hoha behaviour towards our kaimahi is not tolerated, period. Anyone found to be doing this, will no longer be able to access our Pataka Kai service.

Q: Who can get deliveries?

A: We prefer you pick it up from us, nice to put a name to face. Wainuiomata residents must pick up unless you have special circumstances, this will be decided by our Pataka manager. If you live outside of Wainuiomata you can pick up from Naenae Hub on Mon or Wed otherwise to your home. Our Pataka manager will let you know. 

If you are fortunate to get deliveries, you must answer the phone on day of delivery which is usually after 12. If you fail to answer, the second time, no more deliveries. 

We will deliver your first THREE parcels, on your fourth order you are required to come and pick up from us at 33 Wise St, Wainuiomata. 

Q: How do I place a delivery order?

A: Call 0800 926 257, our phoneline open from 8am

Q: What time do delivery orders need to be in?

A: 12pm on the day of the delivery. We have a maximum number that we deliver so be in quick, FIFS

Q: Is there a cost for the food? 

A: No, no whanau should go hungry. However, we encourage koha as this service is unfunded (we don’t get money for this) we rely on donations, gifting, fundraiser, volunteers. Therefore, please consider koha for the Kai and delivery you receive. It could be koha of a box of fruit from your fruit tree, volunteering of your time, money (gold coin) or something else. A koha is a gift given to say thank you or show your appreciation.

Our Pātaka Kai is self-funded and relies on the generosity of donations, sponsorship, and koha from our community. Therefore we encourage organisations that 'must use' our service to consider giving koha in return;

• through regular contributions (monetary, food drives, volunteering time, donating services etc) 

• sharing our posts

• and maintaining mutually respectful relationships

FAQ

Q: Can I pick up kai parcels on behalf of the clients I serve?

A: Yes, but there are some tikanga. 

Q: How do I make a kai package request?

A: Kai package requests are made 'on the day' by emailing patakakai@kokiri-hauora.org.nz.  

If they are first timers, get in touch to see what information we require

Q: Is there a cost for this service for my clients?

A: Please encourage your clients to give a koha- could be gold coin, fruit etc

Q: Are you able to deliver to our clients?

A: No, once you place the order via the email, then you come in and pick it up. Don't forget your bag (& koha) 

Every 4th order, we encourage you to bring in your client (where safe to do so) so that we can